Initial Client Meeting
We will meet with you to determine your website goals, requirements and budget. As well as discussing the type of website required, how often you plan to update it, the color scheme, number of pages and type of content, we will also want to learn about your business, your target market and company branding, to ensure your website complements your marketing material.
Create a Written Proposal
Based on what we talked about in our meeting, we put together a written proposal for you This includes a project charter (or equivalent document) that sums up the information that has been gathered and agreed upon. Software and server requirements, time-line, subcontractor requirements (if any), proposed site map, wireframe sketch, requirements from client and for developer. Contracts that define roles, copyright and financial points. When you’re ready to start the project, sign and return the proposal along with a down payment so that we can start the next process.
The main deliverables are a documented site structure and, more importantly, a visual representation. Once you’ve approved a wireframe layout, we then create 2-3 original design layouts for your website. Upon completion of the design phase, the website should more or less have taken shape, but for the absence of the content and special features.
Review and approval
At this point we go over the 2-3 designs we created and get your feedback. We then take your ideas, feedback and suggestions to make some revisions to create your final layout. This is the easiest time to make changes, not after the design has been coded. This is usually when change orders occur.
After you’ve approved a final design, we begin actually building the website . As noted in the agreement, we rely on you to provide us with content for your website. This can come from any marketing material you have, anything you have had printed or custom produced content that you wish included. For an additional fee we can have one of our professional copywriters create this content for you if it has not been provided for in the contract. Depending on the timeline, until we receive the content we will not be able to continue with the process.
Once we’ve created the initial website, we give you a chance to take a look and give us your feedback and minor tweeks. Change orders sometimes occur here.
We take care of all your feedback and revisions from step 6.
Final Review of Website
We give you one last chance to give us your feedback and changes. Then we transfer the site your to live server and test all operations. We will do any final polishing of design elements, deep testing of interactivity and features and, most of all, a consideration of the user experience.
Once your site is live we’re still here to help you out with anything that may come up. Many clients choose to have a content management system set up to allow them to make any future changes themselves.
At this phase we package up any source files, instructions, documentation, warranties, software or other items that belong to the client. Per the contract, any instructions for use and any required training occurs at this time. Final payment per the contract is expected at this time.
Maintenance and Revisions
A website usually requires ongoing maintenance. This is when, if you wish we can enter into a maintenance agreement. What this includes will depend on how much your internal staff or other contractor is willing to perform and what you wish us to do. We can do this on a contractual or time and material basis.
One process cannot be applied to every project. Although the above outlines a normal process, your website is individual and this process will be designed with your special needs and concerns in mind.
Please remember that we operate as a business, and our relationship will be best maintained if we treat it as such. We exist to make a profit by providing a service to you. While you must be happy with our services for us to feel that we earned our fees, we do believe that our fees are earned and therefore need to be paid in a timely fashion.